CUSTOMER SERVICE/EMPLOYEE ADVOCACY
Customer Services
All benefits plans come complete with Employee and Individual Support Services.
We have designed this service to ease transition to new carriers, resolve claim issue and coverage questions, and advocate for clients interests with carriers.
Support Services
This professional support service is provided to individuals and employees confidentially by our dedicated department of Benefit Specialists. With our integrated benefit systems, your Benefit Specialists have on-screen access to all your benefit information, including eligibility, billing, detailed plan design and provider networks. As a client of Chesapeake Benefit Services, the following support resources are at your service:
- Benefits Specialist with an average of 7 years of industry experience
- Monday through Friday availability
- Toll free number access for all employees
- Multi-lingual support
- Access to Carriers – a special arrangement with our carrier partners to give our Benefit Specialists priority treatment in issue resolution.
Areas of Support
Our Benefit Specialists support Individuals and Employees by phone and email, providing assistance with any benefits-related questions, including:
- Billing
- Eligibility
- Coverage levels
- Enrollment changes
- Claim problems
- COBRA transition
- State Continuation
- HIPAA, FMLA, ADA as they pertain to benefits.
- Health Savings Accounts issues
- Individual Coverage with NO underwriting
Chesapeake Benefit Services
860 Washington Avenue
Chestertown, MD 21620
Phone: (410) 778-9008
Toll Free: (800) 449-7227
Fax: (410) 778-4925